For example, if you have an email alias account of but your primary email address is you should connect with. When you install the Office 365 add-in and you’re prompted to sign in, you must sign in with your primary email address.

Although Office allows you to sign in with an alias, you can only connect your primary email inbox account to HubSpot.

If the add-in prompts you to connect your inbox, but leads you in a loop, it is likely your inbox is an alias. Learn how to customize actions on your menu so the add-in always appears in the toolbar. The add-in might be hidden in a menu on Outlook on the web. In the dialog box that appears, you’ll be asked to select the Repair mode.Locate and click the Outlook or Microsoft Office program, then click Modify or Change.Search for and select Uninstall a program or Add or remove programs.If your email is not being encrypted, try repairing Outlook:.You may need to contact your IT team for this. First, check to see if your email is being encrypted.If the add-in is enabled in your main Outlook inbox ribbon but grayed out in your Outlook message ribbon, try the steps below: If the Office 365 add-in in Outlook for PC is still grayed out in both your main Outlook inbox ribbon and within your Outlook message ribbon, there's an issue with your Outlook program itself. Ensure that the Reading Pane is turned on by following this Microsoft article for Outlook for PC and this Microsoft article for Outlook for Mac. If you are using Outlook for PC or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden. add the add-in in each inbox if you're using multiple inboxes.have the necessary permissions from your email administrators to use third party add-ins in your inbox.Check your Outlook version to ensure it is Click-to-run. Please note: Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Office 365 add-in. If you're having trouble installing the add-in, make sure you meet the following requirements: Please note: if you're using HubSpot Sales Outlook desktop add-in, check out this article instead.

The information below helps with troubleshooting certain issues with the Office 365 add-in.

Outlook on mac not connecting